Kia India recalls Carens for a software update

New Delhi, 04 October 2022: Kia India, one of the fastest growing car manufacturers in the country, today announced a ‘Voluntary Recall campaign’ for a software update of the Kia Carens. Kia India is committed to provide a superlative ownership experience to its customers by offering an evolved brand experience. The company conducts regular checks and rigorous testing of components, governed by Kia’s global standard. As a responsible corporate, the company has decided to voluntarily recall the vehicles for inspection and if required, a software update will be provided free of cost.

This voluntary recall campaign is being undertaken by Kia India, to inspect any potential error in Air Bag Control module (ACU) software in the Kia Carens. The company will take utmost care to minimise inconvenience to customers throughout the process of this campaign.

Kia India will directly reach out to the owners of the concerned vehicles to update them about this voluntary recall campaign. Customers of the affected vehicles would be required to get in touch with their respective Kia Authorized dealers to schedule an appointment. Additionally, they can also visit the Kia India website (https://www.kia.com/in/home.html) or Kia App or contact the Kia Call Centre -1800-108-5000 (toll free).

About - Kia India

In April 2017, Kia India signed a memorandum of understanding (MOU) with the State Government of Andhra Pradesh, India, to build a new manufacturing facility at Anantapur District. Kia commenced mass production in August 2019 and has an annual production capacity of approximately 300,000 units. In April 2021, Kia India reimagined itself in line with its new brand identity, “Movement that Inspires” aimed at offering customers meaningful experiences backed by innovative products and services. Under the new brand identity, Kia has set out to find ways to achieve new benchmarks and inspire consumers to be more and do more. Till date, Kia India has launched five vehicles for the Indian market – the Seltos, the Carnival, the Sonet, the Carens, and the EV6. Kia India has completed over 6.3 lakh dispatches from its Anantapur plant, including 5 lakh domestic sales and over 1.5 lakh exports. With over 2 lakh connected cars on Indian roads, it is among the connected Car leaders in the country. The brand has a widespread network of 339 touchpoints and is focused on strengthening its footprints across the country.

About - Kia Corporation

Kia (www.kia.com) is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been providing mobility solutions for more than 75 years. With 52,000 employees worldwide, a presence in more than 190 markets, and manufacturing facilities in six countries, the company today sells around three million vehicles a year. Kia is spearheading the popularization of electrified and battery electric vehicles and developing a growing range of mobility services, encouraging millions of people around the world to explore the best ways of getting around. The company's brand slogan – ‘Movement that inspires’ – reflects Kia’s commitment to inspire consumers through its products and services.

Source: www.kia.com